The Influence of HRM Practices and Environmental Factors on Job Performance of Internal Customers of Call Centre Industry

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Author: Yoshifumi Harada - Thishvan Sendera - Ndanusa Mohammed Manzuma-Ndaaba

Position: Faculty of Management Sciences, Prince of Songkla University, Songkhla, Thailand and School of Business Innovation and Technoprenuership, University Malaysia Perlis - School of Business Innovation and Technoprenuership, University Malaysia Perlis - School of Business Innovation and Technoprenuership, University Malaysia Perlis

Pages: 92-108